EN
DOMO HOTEL Q＆A
Ⅰ. Booking & Check-in
Please book through our official website. All bookings must be created using ATM payment. After completing your reservation, contact our LINE@ with your booking number.
● For bank transfer payments, please follow the account details provided after booking.
● For credit card payments, please contact LINE@ to receive a payment link.
Reservations are currently available up to 6 months in advance.
The minimum stay is 2 nights.
Children under 6 years old who do not require a bed can stay free of charge.
All online payments are processed in Taiwan Dollars (TWD).
Please complete the check-in procedure at the front desk and collect your room key.
Please return your room key to the front desk on the first floor when checking out.
● Check-in: From 3:00 PM
● Check-out: By 11:00 AM
Please contact us at least one day in advance.
Subject to availability, a maximum of 2 hours early check-in or late check-out may be arranged with an additional fee.
If you expect to arrive after 11:00 PM, please notify our customer service in advance. Self check-in instructions will be provided on your check-in date.
Guests may enter and exit the building using their room key between 11:00 PM and 7:00 AM.
In case of emergency, please add the official LINE account or use the phone on the first floor to call the staff.
※ Support hours are from 7:00 AM to 11:00 PM.
Guests under 18 years old staying without a parent or guardian must submit a Minor Guest Consent Form before check-in.
● The hotel reserves the right to refuse check-in if the consent form is not provided.
● The consent form can be downloaded from the link below.
Ⅱ. Cancellation & Refund Policy
Once payment for the reservation has been completed, the Facility (including all affiliated properties under its operation) will secure the reserved room for the Guest and suspend further sales of that room.
If the Guest cancels the entire reservation for personal reasons (partial cancellations are not accepted), a handling fee of 15% of the total accommodation fee will be charged.
Completion of the reservation is deemed as the Guest’s agreement to this Cancellation Policy. Even a change of stay dates is subject to cancellation fees; Guests are advised to fully understand and agree to these terms before booking.
Cancellation fees shall be calculated based on the timing of cancellation as follows:
| Cancellation Period | Cancellation Fee Rate |
| From booking date up to 90 days before check-in | 15% of accommodation fee |
| From booking date up to 30 days before check-in | 50% of accommodation fee |
| From booking date up to 14 days before check-in | 70% of accommodation fee |
| From booking date up to 7 days before check-in | 100% of accommodation fee |
※ Postponement of Stay: If a flight is canceled due to natural disasters or other force majeure circumstances, the Guest may submit relevant documentation to request a postponement. Upon confirmation, the Facility will retain the accommodation fee for three months, during which the Guest may reschedule their stay.
Ⅲ. Room Facilities
Yes, DOMO HOTEL is equipped with an elevator.
Yes, complimentary Wi-Fi is available in all guest rooms. Please refer to the in-room information for the password.
● Twin Rooms do not include kitchen facilities.
● 7-Chome Quad Rooms include a kitchen and complete cooking equipment.
● Twin Rooms do not have separate wet and dry areas.
● 7-Chome Quad Rooms feature separate wet and dry bathroom areas.
Yes, all guest rooms are equipped with bidet toilets.
● Twin Rooms include shampoo, body wash, and conditioner. Other disposable amenities are available on the first floor.
● 7-Chome Quad Rooms include shampoo and body wash. Other disposable amenities are available on the first floor.
● Twin Rooms do not include a washing machine or dryer.
● 7-Chome Quad Rooms include a washing machine but do not include a dryer.
※ Guests staying in Twin Rooms may use a coin-operated laundromat located within approximately a 5-minute walk. Please contact the front desk for details.
Sleepwear is provided in the room. Cleaning supplies are not available. Please contact the front desk if you require additional assistance.
Drinking water is not provided in the room. Guests may boil tap water using the kettle provided or purchase bottled water from nearby convenience stores.
Baby cribs are not available. If you are traveling with an infant, please contact our official LINE account before arrival. We can assist with arranging beds together.
All rooms have exterior-facing windows. For safety reasons, access to balconies is prohibited.
Visitors who are not registered guests are not permitted to enter guest rooms. Please use the public areas for meetings.
Japan uses 100V electricity and Type A two-pin outlets. Electrical devices compatible with this voltage may be used.
※ We recommend checking your country’s plug and voltage requirements through CheckPlug before traveling to determine whether an adapter or voltage converter is needed.
The following items are available upon request:
● Blankets ● Iron and ironing board ● Power plug adapters ● Luggage scales ● Charging cables, and other items
Ⅳ. Services & Surroundings
Yes. Simply provide the name used for the reservation when storing your luggage. No additional identification is required.
● Same-day luggage storage is free of charge.
● Overnight storage is charged at JPY 800 per item per day.
● Items not collected during business hours must be picked up the following day and will incur additional storage fees.
※ The following items cannot be stored or accepted:
● Valuables, artwork, securities, or other important items
● Magnetic items, hazardous materials, flammable or explosive substances
● Animals, plants, refrigerated or frozen items, perishable items, or items prone to leakage
● Human remains, ashes, liquids, or items with strong odors
● Medicines, waste materials, illegal or dangerous items
● Boats, vehicles, vehicle parts, important documents, tickets, and similar items
We partner with Airporter to provide luggage delivery service from DOMO HOTEL to the airport.
● Please complete the shipping procedure at the front desk.
● Reservations must be made at least one day before the delivery date.
● For booking details and service information, please visit the Airporter official website.
● Twin Rooms: Daily housekeeping and towel replacement are provided. (Availability may vary depending on the booking plan.)
● 7-Chome Quad Rooms: Daily housekeeping and towel replacement are not provided.
※ Eco Plans and selected promotional plans do not include amenities such as bath towels, face towels, toothbrushes, or toothpaste.
● Twin Rooms: Garbage will be collected during daily housekeeping. (Availability may vary depending on the booking plan.)
● 7-Chome Quad Rooms: Housekeeping is not included. Please place tied garbage bags outside your room door, and our staff will collect them daily.
※ According to local regulations, disposal of oversized items such as suitcases or strollers requires a disposal fee starting from JPY 1,500 per item.
No breakfast service is provided. Guests may dine at nearby restaurants.
Yes. Convenience stores and supermarkets are located within a 5-minute walk. A microwave is also available on the first floor for guest use.
We recommend searching nearby restaurants on Google Maps or referring to recommendations shared on DoMo’s official social media channels.
We do not provide restaurant reservation services or reservation confirmation assistance. Guests are kindly requested to make reservations directly.
There is no on-site parking. The following paid parking facilities are located approximately a 2-minute walk from the hotel:
※ Parking fees and availability are subject to each parking facility’s regulations.
No airport transfer service is available, and we do not have partner transportation providers.
※ Guests who require transportation are advised to arrange their own airport transfer or rental car services.
We do not provide taxi booking or chauffeur arrangement services.
As the hotel is located along a main road, guests may hail a taxi directly or use ride-hailing platforms such as Uber.
Yes. Please clearly indicate your check-in date, reservation name, and room number on the package, and notify our LINE customer service or front desk in advance.
Due to limited storage space, please arrange delivery during your stay.
※ Important Notes：
● Packages addressed to a name different from the reservation holder may not be accepted.
● Oversized items, excessive quantities, refrigerated, or frozen items cannot be accepted.
● Cash-on-delivery (COD) packages are not accepted. Please complete payment before shipping.
● Storage fees may apply for packages delivered outside your stay period.
To maintain the quality of the accommodation environment and ensure the comfort of all guests, pets are not permitted in any guest rooms.
All guest rooms and balcony areas are strictly non-smoking. For safety reasons, access to balconies is also prohibited.
DOMO HOTEL OZU Q＆A
Ⅰ. Booking & Check-in
Reservations can be made by phone (+81-96-293-2141), through our official website, or via booking platforms such as Rakuten Travel and Jalan.
Reservations are currently available up to 6 months in advance.
No. One-night stays are welcome.
Children aged 0–6 (preschool age) may share a bed for an additional fee.
● Without bedding: JPY 1,800
● With bedding: JPY 3,000
Elementary school children are charged 80% of the adult rate.
Please complete payment using the local currency shown on the booking page of our official website.
Please complete the check-in procedure at the front desk and collect your room key.
If your room uses a keypad lock, you may leave directly.
If you have a room key, please return it to the front desk on the first floor.
● Check-in: From 3:00 PM
● Check-out: By 10:00 AM
Please contact us by the day before.
Subject to availability, up to 2 hours may be arranged for an additional fee.
If you expect to arrive after midnight (12:00 AM), please inform us in advance.
No. Our front desk is staffed 24 hours a day.
If you need any assistance during your stay, please contact our front desk staff.
Guests under 18 years old staying without a parent or guardian must submit a Minor Guest Consent Form before check-in.
● The hotel reserves the right to refuse check-in if the consent form is not provided.
● The consent form can be downloaded from the link below.
Ⅱ. Cancellation & Refund Policy
Please refer to the cancellation policy of the booking platform you used. Cancellation fees and refund policies are subject to the terms of each booking platform.
Ⅲ. Room Facilities
Yes, DOMO HOTEL OZU is equipped with an elevator.
Yes, complimentary Wi-Fi is available in all guest rooms. Please refer to the in-room information for the password.
No. Kitchens and cooking facilities are not available in the guest rooms.
No. The rooms are equipped with a unit bathroom.
Yes, all guest rooms are equipped with bidet toilets.
Shampoo, conditioner, and body wash are provided in every room.
Disposable amenities such as toothbrushes are available at the front desk on the first floor.
No. Coin-operated laundry facilities are available on the second floor.
● Washer: ¥200 per load.
● Dryer: ¥100 per 30 minutes.
● Laundry detergent is available at the front desk for ¥100.
Roomwear is provided. If you need additional items, please contact the front desk. Cleaning supplies are not available.
Bottled water is not provided. Kumamoto tap water is sourced from groundwater and is safe to drink.
Sorry, baby cribs are not available.
All rooms have windows. Balconies are not available.
Visitors who are not registered guests are not permitted to enter guest rooms. Please use the public areas for meetings.
The following items are available (subject to availability):
● Blanket
● Iron, ironing board, trouser press
● Phone charger, extension cord
● Ice bucket, drinking glasses
● Japanese children’s books
Ⅳ. Services & Surroundings
Yes. Simply provide the name used for the reservation when storing your luggage. No additional identification is required.
● Same-day luggage storage is free of charge.
● Overnight storage is charged at JPY 800 per item per day.
● Items not collected during business hours must be picked up the following day and will incur additional storage fees.
※ The following items cannot be stored or accepted:
● Valuables, artwork, securities, or other important items
● Magnetic items, hazardous materials, flammable or explosive substances
● Animals, plants, refrigerated or frozen items, perishable items, or items prone to leakage
● Human remains, ashes, liquids, or items with strong odors
● Medicines, waste materials, illegal or dangerous items
● Boats, vehicles, vehicle parts, important documents, tickets, and similar items
Daily housekeeping and towel replacement are provided. (Services may vary depending on your booking plan.)
Trash is collected during daily housekeeping. (Services may vary depending on your booking plan.)
Oversized items such as suitcases or strollers require a disposal fee from ¥1,500 per item, in accordance with Japanese regulations.
No breakfast service is provided. Guests may dine at nearby restaurants.
Yes. Convenience stores and supermarkets are located within a 5-minute walk.
A microwave is also available on the first floor for guest use.
We recommend searching nearby restaurants on Google Maps or referring to recommendations shared on DoMo’s official social media channels.
We do not provide restaurant reservation services or reservation confirmation assistance. Guests are kindly requested to make reservations directly.
Yes. Free private parking is available.
No. Airport transfer service is not available. Please arrange your own transportation.
The Airport Liner bus operates between Kumamoto Airport and JR Higo-Ozu Station (¥200).
No. Please take a taxi at JR Higo-Ozu Station or use ride-hailing apps such as Uber.
Nearby taxi company information is available at the front desk.
Yes. Please write your check-in date, reservation name, and room number on the package, and arrange delivery during your stay.
To maintain the quality of the accommodation environment and ensure the comfort of all guests, pets are not permitted in any guest rooms.
Except for the smoking rooms on the third floor, the hotel is non-smoking.
Please use the designated outdoor smoking area near the entrance. Balcony access is prohibited for safety reasons.